Travel Insurance

Because we believe it is important for you to be adequately insured, to provide protection and peace of mind, all clients who travel on our holidays will be offered an optional free Travel Insurance Policy which is arranged by Wrightsure Services (Hampshire) Limited and underwritten by ERGO Travel Insurance Services Ltd (ETI) on behalf of great Lakes Insurance SE (GLISE). great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London EC3M 5BN, company number SE000083. great Lakes Insurance SE, UK Branch, is authorised and regulated by Bundesanstalt

für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.

ERGO Travel Insurance Services Ltd (eTI) is registered in England and Wales, company number 11091555. eRGO Travel Insurance Services Ltd is authorised and regulated by the Financial Conduct Authority, register number 805870 and registered office: 10 Fenchurch Avenue, London, eC3M 5BN. Details about the extent of GLISe’s authorisation and
regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available upon request. This insurance is available only to residents of the United Kingdom who purchase cover before they travel. Wrightsure Services(Hampshire) Ltd is authorised and regulated by the Financial Conduct Authority (their registration number is 311394) and is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from or by contacting the Financial Conduct Authority Consumer Helpline on 0800 1116768. Should you wish to take out this travel insurance please include the appropriate premium when booking your holiday.

Demands and Needs
This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded medical condition(s), are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen circumstances/events detailed in the cover section below. Subject
to the terms, conditions and maximum specified sums insured. Important We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.
We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from
Mayday Assistance Limited. The following is a brief summary of the cover available. Full details of cover and exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance.

Health Conditions
a) You are aware of any medical condition or set of circumstances that could reasonably be expected to give rise to a claim (for example the state of health of a Close Relative, Business Associate or any person on whom your travel plans depend).

b) The Insured Person whose medical condition gives rise to a claim:

I) Is receiving, or on a waiting list for, surgery, in-patient treatment or investigations in a hospital, clinic
or nursing home.

II) Is travelling against any health requirements stipulated by the carrier, their handling agents or other 
public transport provider.

III) travelling against the advice of a Medical Practitioner or for the purpose of obtaining medical treatment abroad.

IIII) Has been given a terminal prognosis.

Please Note: If you are on medication at the time of travel, Your medical condition(s) must be stable and
well controlled. If you are travelling outside of the UK You must notify the Change in Health helpline immediately if a change in health occurs (including any change to medication) between the date this policy is issued and your scheduled date of departure. Significant Exclusions Residency. If you or anyone else named on this policy has not been a resident in the UK for the past 6-months this policy cannot cover you. In addition to the above the policy also contains the following main exclusions:

• Any costs of repatriation or evacuation as a result of You taking part in any excluded Hazardous Activities and Sports including dangerous expeditions or from an area which is considered by Insurers to be a War Risk or Civil Hazard area.

• Loss of or damage to money and valuables whilst left unattended or in/from luggage in transit.

• Loss of or damage to telecommunications and motor vehicle related equipment and accessories.

• Travel against the advice of the carrier, any other public transport provider, the Foreign Commonwealth & Development Office (FCDO) or the World Health Organisation (WHO).

• Any insurance event arising from You being the driver, rider or passenger of a quad bike, all-terrain vehicle or
motorcycle when the insured person is not wearing a crash helmet, whether legally required locally or not.

• Claims arising from any epidemic or pandemic as declared by the World Health Organisation. (This exclusion
does not apply to Section 9). examples of these and other conditions and exclusions are contained within the policy wording, a specimen copy of which is available upon request. If after purchasing a policy from us should you find it does not meet your
requirements you have 14 days from the date of issue or prior to travel, whichever is sooner, to cancel the policy and receive a full refund of your premium. Protecting your information We will only use your personal details in line with our Privacy Notice. This can be found on our website or is available in hard copy format upon request and you should read this carefully and contact us immediately if you have any queries. Your personal information includes all of the details you have given us to process your
insurance policy (we will not ask for more information than is necessary). We may share your data with Third Parties for the provision and ongoing performance of your insurance policy. Your data may be transferred outside the UK. All of the personal information you supply to us will be handled strictly in accordance with the applicable Data Protection regulations and legislation.
R&S Waterson Limited an appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the FCA (their registration number is 311394) and which is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from or by contacting the Financial Conduct Authority
Consumer Helpline on 0800 111 6768.

We do not charge fees for our insurance related services however we and Wrightsure Services(Hampshire)
Limited may receive some form of renumeration in relation to the arrangement of insurance.
If our chosen insurance provider, Wrightsure Services(Hampshire) Limited are unable to offer you the travel insurance cover you require because you have serious medical conditions, you may be able to get help by accessing the
Money and Pensions Service travel directory or by calling 0800 138 7777 (lines are open Monday to Friday, 8am to 6pm).

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