Trading Charter

Why should I read this page? This page is very important - it forms a key part of our agreement with
you and forms the basis of a legally binding contract between you, as the lead name making the booking,
anyone else in your party, and us. When you make the booking as the lead name, you undertake that
you have the authority to accept and do so on behalf of your party and the terms of these booking
conditions. This contract is made subject to the terms of these booking conditions which are governed by
English Law, and the non-exclusive jurisdiction of the English Courts

How and when do I make this contract with you?
We welcome you making contact with us in a number
of ways. You can write to us, phone us, e-mail, visit our website or use a nominated travel agent. However you contact us, the contract is made when your booking is entered on to our reservation system and we issue confirmation of the booking. We will send you or your agent the confirmation of your booking within seven working days. Please check this confirmation very carefully to ensure all the information is correct and inform us immediately of any errors.

When do I need to pay for my holiday and how much?
At the time of booking you will need to pay a deposit of £40 for each person named on the booking. The balance must be paid 6 weeks before departure. If you book within our balance due period you will need to pay the total holiday cost at the time of your booking. If you do not pay the outstanding balance for your holiday on or before the date it is due, we may cancel your booking and you will be required to pay the cancellation charges detailed below. The date of cancellation will normally be the date that you confirm in writing that you intend to cancel or 15 days after the balance due date, whichever comes first.

If I use an agent, who does my money belong to?
Your agent will hold your deposit on your behalf until
we issue confirmation of your booking. The agent then holds this money on our behalf. The agent holds the balance you pay on your behalf until the date the balance is due. The agent will forward this to us.
Can I change my holiday arrangements? After we have issued our booking confirmation we will
do our best to accommodate any changes you wish to make but we cannot guarantee to do so. Any changes must be notified to us in writing and signed by the person who signed the booking form or the lead name to who the booking confirmation has been sent. If we are able to make the change, an amendment fee of £10 may be payable plus any additional charge for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed below. A significant alteration would include a change of departure date, holiday or hotel or number of people travelling.

How can I cancel my holiday?
You or any member of your party may cancel at anytime provided that the cancellation is made by the person who signed the booking form or the lead name to who the confirmation has been sent and is communicated to us in writing via the office at which
you made the original booking. You will have to pay cancellation charges set out in the scale below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. Your cancellation will take effect from the date when
either the travel agent or we receive your written confirmation of your cancellation. You must also
return any tickets or vouchers that you have received. A reduction in room occupancy may increase the
charges for the remaining passengers by the application of supplements for low occupancy of
rooms. We will tell you before your booking is confirmed if there have been any changes since
the brochure was published

Period before departure within which written
cancellation is received
Prior to 42 days before Loss of deposit
42 to 29 days 30% (or deposit if greater)
28 to 15 days 45% (or deposit if greater)
14 to 8 days 60%
7 days prior to date of 100% departure or after

Cancellation charge shown as % of holiday cost

Can I transfer my booking to someone else?

Provided you give us reasonable notice. This person
must be able to satisfy all the conditions for the holiday. Change cannot normally be made later
than 14 days prior to departure. We will make an administration charge of £10 per person for every
name change we make plus any reasonable additional costs caused by the change. You will
remain responsible for ensuring that the holiday is paid for in full by the balance due date.
What happens if you change my holiday? Your holiday is planned many months in advance and
although it is unlikely, it is possible that circumstances may force us to make changes in the advertised

These changes fall into two categories:
a) Minor changes: Changes to departure or return times less than twelve hours, alterations to booked
seat numbers, changes to departure point within 20 miles of that originally booked, or offer a different
mode of transportation to a major joining point. Changes in accommodation to a similar or higher
classification, whether main resort on en-route accommodation or area changes to advertised tour
destination, changes to hotel or location town for two nights or less if time allows- we will advise you of
major changes. Sometimes changes are unavoidable and we reserve the right to make them.

b) Major changes: Changes to your chosen resort area, time of departure or return more than 12 hours
or offering of accommodation with lower official classification. If we make a major change you can

1) To continue with the amended holiday
2) Accept an alternative holiday which we may offer you or
3) Cancel your booking and all amounts will be paid back to you.

Can you change the price of my holiday after you have issued the booking confirmation?
Yes we can but only in very limited circumstances. Our prices are fixed on 23rd November 2021 and are shown on the page of each tour and are on per person basis. Holiday prices include, all coach travel, hotel accommodation and meals, as specified in the hotel description and VAT at the current rate where
applicable. Morning coffee and afternoon tea are not included. Some hotels may make a small additional
charge for porterage and tea and coffee served after dinner. Gratuities to the hotel staff and  driver/courier are discretionary.

UK Holidays. We guarantee that the price of your holiday will not be subject to any surcharge, except in
the case of variations in the transportation costs, including the costs of fuel duties, taxed (including VAT rate), or fees chargeable for services such as landing taxed or embarkation or disembarkation fees at ports or airport. even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Only an amount in excess of this 2% will be surcharged, but where is payable there will be an admission of £1.00 per person together with an amount to cover agents commission. Surcharges will not be imposed within 30 Days of departure. Revised charges in respect of changes to any given variable will be calculated by taking the to change in the variable element concerned in relation each passenger. This amount will then be added to, or deducted from, the original holiday price exclusion of VAT. The revised VAT will then be added to the new VAT exclusive price to and at the revised VAT inclusive price. If this means you are paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, except for any premiums paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on your confirmation.

Extent of liability of the company?
We make every effort to make proper arrangements for all holidays advertised in our guide and those of our suppliers of the services you enjoy during your holiday are efficient and reputable. In order to keep holiday cost low, we limit the compensation you can claim from the company, and then only if you have carried out our complaints procedure in full. Nothing in these conditions excludes or limits the liability of the company for death or personal injury caused by negligence or fraudulent misrepresentation.

The company will not be liable for any loss or damage in circumstances where there is no breach of legal duty of care owed to you by the company, its employees or agents or if such loss or damage is not reasonably foreseeable.

What do I do if I have to complain?
If you have a complaint during your holiday please inform in the first instance the supplier of the service
and the driver/courier or representative who will do his/her utmost to resolve the problem immediately.
I.e. if it is a problem that has arisen at the hotel and concerns them you must inform the hotelier
immediately. If the matter cannot be put right on the spot then you must telephone us immediately and
notify us in writing within 14 days of completion of your holiday and this must be sent to
R&S Watersons, The Office Roydmoor farm, Roydmoor Lane, Badsworth, WEST YORKSHIRE
WF9 1AZ and  you must quote your holiday destination and departure date. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint, we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint, we will take into account the date you first drew the problem to the attention of our Driver/representative/supplier. Do not wait until you
arrive back home to then complain – you must give the supplier the chance to make good any complaint.

What if you cancel my holiday?
In certain circumstances we may have to cancel your holiday and if this should occur we will return all
monies paid to us, or offer you a suitable alternative.

a) The package is cancelled because the number of persons who agreed to take it is less than the
minimum number required to operate the tour.

b) The package is cancelled by reason of unusual or unforeseeable circumstances beyond our control,
the consequences of which could not have been avoided even if all due care had been exercised.
If, after departure we need to make a change to a significant proportion of your holiday, we will do our
best to make suitable arrangements at no extra cost to you. If it proves impossible to make suitable
alternative arrangements or if you have reasonable grounds for refusing the alternative offered, we will
arrange transport back to your point of departure or to an alternative location that we agree to.
Coach seats Please note there is a seating plan of the coach allocated for each holiday. It is possible on occasions for operational reasons that a coach or different configuration be used. We therefore reserve the right to change or alter the seating plan and allocate seats other than those you have been issued with at the time of booking. Requests for particular seats can be made on most holidays when booking but these are made on first come, first served basis, If there is a specific seat you would prefer then you are

recommended to book early. From time to time we may have to change coach from the coach we had
planned for maintenance or break down. This may mean the coach we use has no toilet on board. Single
passengers will find other passengers allocated next to them. No single passengers will be allocated a double seat to themselves. Seat belts must be worn at all times and it is your responsibility to ensure you do so. Health & Safety on your holiday Some people may be at risk from discomfort or deep
vain thrombosis (DVT) if they remain immobile on a journey for a long period of time. If you are planning to
undertake a bus or coach journey of more than 3 hours, you should consult your doctor if you have ever had
DVT or pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, a stroke, heart or lung disease or if you have had major surgery in the past 3 months. We reserve the right to refuse any booking in the absence of a doctors certificate confirming that you are fit to travel. During the journey we will provide comfort stops as frequent as possible. During these stops you are encouraged to get off the coach and walk around. exercise reduces any discomfort, which may be caused by periods of immobility. Passenger Behaviour We want all our passengers to have a happy and carefree holiday, but you must remember that you are responsible for your behaviour and the effect it may have on others. If you or any member of your party is abusive or disruptive or behaves in a way which, in our
reasonable opinion, could cause damage or injury to others or affect their enjoyment of their holiday, or
which could damage property, we have the right after reasonable consideration to terminate your contract
with us. If this happens we will have no further obligations or liability to you. The coach driver/
representative, ships captain or authorised official of other means of transport is entitled to refuse you
boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or
you are being violent or disruptive. If you are refused boarding on the outward journey, we will regard it as
a cancellation by you and we will apply cancelation charges according to the scale shown. If the refusal is
on the return journey we have the right to terminate the contract and will have no further obligations or
liability to you.

No Smoking Policy
Smoking of any nature is prohibited on all our coaches, including feeder vehicles. However, frequent
stops are made and most will find the arrangements perfectly acceptable.

We do not allow pets to be taken on our holidays. Registered Assistance Dogs will normally be
accommodated on UK holidays.

Single Occupancy
Single occupancy of rooms when available may be subject to a supplementary charge and these will be
shown on the brochure page – if not please enquire. These are not set by R&S Waterson Ltd but by the hotel.

Special Requests
Special requests cannot be guaranteed – it simply means R&S Waterson Ltd will do all it can to assist and
make other parties aware of these requests and where possible they will be met. When you have booked your holidays and you receive your confirmation please check your special request are noted on this if not
please notify us straight away if its stated on your confirmation then this means these are passed on

Free Home Pick-up Service
Our pick-up service from your door is appreciated by most of our clients. However, due to so many people
being involved; taxis, minibus drivers etc. things do go wrong occasionally causing irritable delays for others. Once we are aware of a delay, we try very hard to rectify the matter as quickly as possible.
If you live outside Hemsworth and your pick up is 15 minutes late, please ring 01977 610773. Local
clients are usually another 15 minutes later than this for pick up. It is a condition of our booking terms
that you accept any delays with this service. 

Some of the hotels we use arrange entertainment which vary from dancing to bingo, all of which is at
their discretion and is therefore not guaranteed and could be withdrawn if there is lack of demand or
insufficient numbers staying in the hotel.

Hotel Facilities
Some facilities such as indoor or outdoor swimming pools, leisure facilities and hotel lift theses may from
time to time be withdrawn for routine maintenance or may be subject to seasonal availability or breakdown.
The provision of these facilities is therefore not guaranteed.

Our Drivers
Our drivers have to take sufficient breaks from duty set out by law. Please do not expect to see the driver
around all the time. These breaks are there to prevent driver fatigue for your safety. Where they
have a break from driving, they have to leave the coach immediately. It is important for your own well
being that you also leave the coach and exercise your legs to prevent DVT Deep vein thrombosis.

Please see each holiday page for details. As with all our tour excursions, we do reserve the
right to alter times, dates and destinations for the enjoyment of the party of for operational reasons.
Entrance fees are not included unless otherwise stated.

Passengers with Health Considerations or Disabilities

If you have a disability, coaches or any other forms of transport can be difficult to get on and off.
Whilst some modern hotels do offer easy access to bedrooms, many older hotels are unable to offer
ground or lower floor accommodation or lifts and easy access due to the buildings architecture.
Please bear this in mind when booking. We always endeavour to assist when we
reasonably can where additional equipment needs to be transported in relation to a disability or

medical problem. however, please bear in mind that coaches are subject to overall weight restrictions
and have limited space to accommodate the luggage of all passengers.

1. You must inform us of any disabilities, special diets, or room types etc, at the time of booking.

2. Each holiday departure is allocated a limited number or walkers, wheelchairs and scooters that it can carry. If you wish to take a mobility aid, you must request to do so at the time of booking as they will need to be added onto your booking details for operational reasons. It is vital that you inform us as soon as possible as the number is restricted for each coach and limited due to weight restrictions and luggage space. Please note that they will be accommodated on a first-come, first-served basis.
When you receive your confirmation invoice from us, please check that any mobility aids that you are
taking are noted on the booking. If they are not on the confirmation invoice, please inform us immediately
so that the matter can be rectified. We will assist passengers wishing to hire these wherever possible. When hiring these items, consider whether you will need them on the days of arrival and departure as this may save you unnecessary costs.

3. If we agree to carry any mobility scooters, they must be the small, lightweight, and compact type with solid battery and easy to dismantle and reassemble and you are responsible for over seeing the loading of your equipment.

4. You will be required to transport mobility scooters to and from our departure points at our convenience
and your expense. All scooters must be brought to our main departure point: Roydmoor Farm, Roydmoor Lane, Badsworth, West Yorkshire, WF9 1AZ. To arrange a time and date for us to receive your mobility scooter, please contact our Badsworth booking office on: 01977 610773 who will be able to put you in touch with the correct person to co- ordinate this with.

5. Any persons disabled in a way where they need assistance must be accompanied by another person to look after their well-being. Although we aim to make these holidays as accessible and as easy as possible for everyone, all of our coaches have steps to board. If you are unable to climb the steps, then these holidays may be unsuitable for you.

6. In the interest of your safety, when you arrive at our departure point, please board your coach as soon as possible. On the morning of departure, other feeder vehicles such as minibuses and taxis will be operating around the departure area of our base. It is important that you follow instructions regarding where to go, and be aware of vehicles operating around you.

7. Amenities such as swimming pools etc. may not be suitable for people with certain health conditions
and disabilities. We require passengers to accept this under our condition of travel contract.

PLEASE NOTE: Just because we have already agreed to transport such additional equipment for an earlier
booking, we may be unable to do so for a later booking on a different departure date. This is particularly the
case where any such equipment is relatively bulky or heavy. We will not usually be able to carry more than
1 mobility scooter on a coach, depending on how many wheelchairs and walkers have been arranged
at the close of bookings. All scooters must be the small fold down size along with walkers and wheelchairs. All these items are carried at owners risk and you are responsible to ensure that baskets or cushions etc. are loaded onto the coach, mini bus or taxi with you. R&S Watersons consider all passengers as equals, and
all of these conditions are required for us to operate within our companies health and safety policy and risk
assessments. This is also required by you to comply with our health and safety policy.

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